FAQs

​How do I book an appointment?

You can book with Evolution Hair Co by:

- Calling: 0458 492 700

- Online through our booking portal

- Or emailing  info@evolutionhairco.com.au

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When booking online, the applicable booking fee is automatically charged to the card provided through Square when your appointment is requested. Your booking fee is then deducted from your service total on the day of your appointment.

 

If we need additional information to ensure the correct service, timing or stylist has been selected, our team will contact you.

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Do I need to pay a booking fee?

Yes, a booking fee is required for applicable services to secure your appointment. The amount depends on the service selected and is automatically processed through Square when booking online. 

Your booking fee is deducted from your final service total.

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What happens if I need to cancel or reschedule?

We understand that plans can change, we simply ask that you provide at least 48 hours’ notice if you need to cancel or reschedule.

 

Appointments cancelled or rescheduled with less than 48 hours’ notice will result in the booking fee being forfeited, and a new booking fee may be required to secure another appointment.

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What happens if I don't attend my appointment

Appointments that are not attended without prior notice are considered a no-show. The booking fee will be forfeited and a further booking fee may be required before another appointment can be secured.

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What happens if I'm running late? How early should I arrive?

We recommend arriving 5–10 minutes before your appointment, this gives you time to park, settle in and be ready for your service.

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If you arrive more than 15 minutes late, we may need to modify, shorten or reschedule your appointment depending on the time remaining and the requirements of your service.

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I'm not sure what I want with my hair, can I have a consultation?

Absolutely, we recommend a consultation before significant colour changes, colour corrections, hair extensions, major transformations or if you’re unsure which service is right for you.

 

This allows us to assess your hair, understand your goals and determine the best approach. A consultation fee may apply.

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How do I know which service I should book?

If you’re unsure, please contact our team before booking. Choosing the correct service allows us to allocate the appropriate amount of time and the right stylist for your appointment.

 

For more complex transformations, we may recommend a consultation before booking your full service.

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Do your prices vary between stylists?

Evolution Hair Co uses a tiered pricing structure based on stylist experience, training and skill level. Our team includes Emerging Stylists, Senior Stylists, Managing Stylist and Director-level services.

 

The stylist you select will determine the applicable pricing

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Will my final price be exactly the price shown online?

Our online pricing provides a guide based on the service selected. Your final price may vary depending on factors such as hair length, density, product requirements, complexity and additional services.

 

For major colour transformations, corrections and extensions, we recommend a consultation so we can provide a more accurate quotation. If additional work is required beyond the original booking, your stylist will discuss this with you wherever reasonably possible before proceeding.

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What if I'm unhappy with my hair?

Please contact us as soon as possible. We genuinely want to hear from you and have the opportunity to understand what you’re concerned about.

 

We offer a 7-day complimentary adjustment period for minor adjustments to colour, tone or shape where the request relates to the original consultation and service.

 

The hair must not have been altered by another salon or through at-home treatments. A significant change of direction or completely new service will be treated as a new appointment and quoted accordingly.

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Can I get a refund if I don't like my hair?

Our first priority is to understand the concern and determine whether an appropriate adjustment can be made. We do not offer refunds simply because a guest has changed their mind about a service or result where the service has been provided in accordance with the agreed consultation.

 

Your rights under Australian Consumer Law are not affected by our salon policies.

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What should I tell my stylist about my hair history?

Please be completely honest about your previous hair services. This includes colour, bleach, box dye, henna, chemical treatments, keratin/smoothing treatments, extensions and at-home products or treatments.

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Accurate information helps your stylist determine what can safely and realistically be achieved.

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Can I bring my children or someone with me?

We encourage guests to enjoy their appointment as uninterrupted personal time wherever possible.

 

If you need to bring a child or additional guest, they must remain supervised and their presence must not interfere with the safety, comfort or experience of our guests or team.

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What payment methods do you accept?

What payment methods do you accept?

 

We accept:

- EFTPOS

- Visa, Mastercard & American Express

- Cash

- Afterpay

- Zip Pay

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Do you offer gift cards?

Evolution Hair Co gift cards are available and are valid for 3 years from the date of issue. Gift cards are non-refundable, non-transferable, non-rechargeable, and cannot be exchanged for cash.

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Do I need a consultation for Hair Extensions?

Yes, we recommend a consultation before your extension service, this allows us to assess your natural hair, discuss your desired result and determine the correct amount and type of hair required. Hair ordered specifically for you must be paid in full when ordered.

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Do you offer Japanese Head Spa treatments?

 

Yes, our Japanese Head Spa experience is designed to combine scalp care, relaxation and restorative rituals in a calming salon environment.

 

Specific preparation and arrival requirements apply to some Head Spa packages. These are provided when booking.

 

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Can I come in for a Japanese Head Spa, when I have with hair extensions?

 

Our Japanese Head Spa services require guests to attend with clean, dry hair and without hair extensions, unless otherwise advised for a specific service.

 

Please refer to the individual Head Spa booking information for preparation requirements