Terms & Conditions

Our aim at Evolution Hair Co is to provide each and every guest with the highest level of service each time they visit with us. To be able to continually provide this we ask that you please observe our etiquette guidelines. ​

 

​If you are unable to make your appointment please let us know as soon as possible as this then allows us an opportunity to accommodate for other guests.​

 

We respect our guests time and ask the same in return. When you book an appointment with us we specifically reserve that allocation of time to cater for your hair needs, so to ensure a smooth and relaxing visit with us it is essential that you must turn up on time. Please note that any appointment times that exceed 15minutes past booking time may be rescheduled at our disgression.

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Gift cards must; not to be redeemed with any other offer, are non-refundable, are non-transferrable, are not redeemable for cash, are valid for 3-years from date of issue. Gift cards remain the property of Evolution Hair Co. 

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Booking & Cancellation Policy 

Time allocated for an appointment is specifically reserved for you. When you book an appointment with us at Evolution we guarantee you this time with a highly skilled professional to cater to your hair needs. 

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All new guests requesting an appointment with us will be required to pay the following booking fee at the time of booking:

- $30 for any Cutting or Wash/Style services

- $50 for any Colour services

- $100 for any Colour Correction or Creative Colour Services

- $100 for Hair Extension Fitment or Keratin Smoothing Treatments

- Full Pre Payment of Hair when ordering Hair Extensions, with fitment paid at time of service

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Please note all online bookings will remain pending until you have been contacted by one of our team to confirm your appointment and take your booking fee.

 

This booking fee will be deducted from your service on the day of your appointment and is non-refundable with less than 48hrs notice. Please note if less than 48 hours notice is given for rescheduling or cancelling an appointment, any booking fees paid will become forfeit, or a $50 non-refundable booking fee will be required to rebook.​ No-Show appointments will result in loss of any booking fees paid or a $50 non-refundable booking fee being required to rebook

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This minimum cancellation period will allow our stylists to fill the vacated appointment, if you cannot get in contact with us within business hours, please email us on info@evolutionhairco.com.au

 

All new guests are required to complete a Hair Consultant Form available Here, this will ensure your adequate timing for your appointment and the service selected is best suited for your specific needs.​

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Customer Satisfaction Policy 

We pride ourselves on outstanding customer satisfaction at Evolution Hair Co. If you are unhappy with any service provided, we require you to contact us within 7 days of your service to have any issues rectified, as per NSW Fair Trading guidelines.

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Zip Pay

For information on Zip Pay and their Terms and Condition, please follow the link Here

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Afterpay 

For information on Afterpay and their Terms and Condition, please follow the link Here