Guest Policies & Terms
Everything you need to know before your visit
At Evolution Hair Co, every appointment is designed to be more than just a hair service. We want you to feel welcomed, cared for and completely confident in your experience with us.
Our policies help us protect the time reserved for you, our stylists and our other guests, while allowing us to continue delivering the high standard of service and care we pride ourselves on.
By making an appointment with Evolution Hair Co, you acknowledge and agree to the policies outlined below
Booking & Appointments
When you make an appointment with Evolution Hair Co, we reserve dedicated time with one of our stylists specifically for you.
Our appointments are scheduled based on the service selected, the stylist required and the time needed to achieve your desired result. For this reason, selecting the correct service when booking is important.
Online Bookings
When booking online, the applicable booking fee is automatically charged to the card provided through Square when your appointment is requested.
The booking fee amount is determined by the service selected. Your booking fee is redeemed against your service total on the day of your appointment.
Where additional information is required to ensure we have allocated the correct service, timing or stylist, our team may contact you prior to your appointment.
Booking Fees
Our current booking fees are:
$30 - Cutting & Wash/Style services
$50 - Colour services
$100 - Colour Correction & Creative Colour services
$100 - Hair Extension Fitment & Nano/Keratin Smoothing services
Hair Extension payment - Hair is paid in full at booking. Pricing varies based on your personalised consultation.
Your booking fee is applied to your final service total and is not an additional charge.
Cancellations & Rescheduling
We completely understand that plans can change and unexpected circumstances can arise, and kindly ask that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer your appointment time to another guest and protects the time our stylist has specifically reserved for you.
Please contact us as soon as possible if you need to cancel or reschedule your appointment.
More than 48 hours notice
For cancellations or rescheduled appointments with more than 48 hours notice before the appointment, the booking fee may be refunded or transferred to a new appointment
48 hours notice or less
Appointments cancelled or rescheduled with less than 48 hours notice will result in the booking fee being forfeited.
A new booking fee may be required before another appointment can be secured.
No-Shows
If you do not attend your appointment and have not contacted us, your booking fee will be forfeited.
A further booking fee may be required before a future appointment can be secured.
We understand that genuine emergencies and unforeseen circumstances happen. If something unexpected arises, please contact us as soon as possible so our team can discuss the best way forward with you.
Late Arrivals
We recommend arriving 5–10 minutes before your appointment so you have time to settle in before your service begins.
We understand that delays can happen. However, arriving late may reduce the time available for your service.
If you arrive more than 15 minutes after your scheduled appointment time, we may need to:
- Modify the services being provided;
- Shorten your appointment;
- Reschedule your appointment; or
- Cancel the appointment where necessary.
This decision will be made by your stylist based on the remaining time available and the requirements of your service.
We will always do our best to accommodate you, but we cannot compromise the quality of your service or negatively impact the appointments of guests booked after you.
Consultations & Service Suitability
For significant colour changes, colour corrections, hair extensions, major transformations or services where you are unsure of what is required, we may recommend a consultation before your service.
A consultation allows us to:
- Understand your hair history and goals;
- Assess the condition and suitability of your hair;
- Discuss realistic results;
- Determine the appropriate service and appointment time;
- Provide an accurate quotation where possible; and
- Ensure the correct stylist and resources are allocated.
A consultation fee may apply and will be communicated at the time of booking.
Please note that a service may need to be adjusted, changed or rescheduled if the condition or history of your hair differs significantly from the information provided when booking.
Our priority will always be maintaining the integrity and health of your hair.
Colour & Service Adjustments
Your satisfaction matters to us.
If you feel something isn’t quite right following your appointment, please contact us as soon as possible. We would much rather have an open conversation and understand your concerns so we can work with you toward an appropriate solution.
Complimentary Adjustment Period
We offer a 7-day complimentary adjustment period for minor adjustments to colour, tone or shape where the requested adjustment is consistent with the original consultation and agreed service.
To be eligible:
- You must contact us within 7 days of your original appointment.
- Your hair must not have been altered by another salon or stylist.
- No at-home colour, toning, chemical or other treatments should have been applied.
- The requested adjustment must relate to the original service.
Changes of Direction
A complimentary adjustment does not include a completely different colour, significant change of style or a new service request.
If you decide after your appointment that you would like a substantially different result from what was originally discussed and agreed upon, this will be treated as a new service and quoted accordingly.
Hair History & Service Results
Hair services are personalised, and results can vary depending on previous colour, chemical treatments, extensions, hair condition, lifestyle and previous salon history.
It is important that you provide your stylist with accurate and complete information about your hair history.
This includes previous:
- Colour services
- Bleach or lightening
- Chemical treatments
- Keratin or smoothing treatments
- Box colour
- Henna or metallic dyes
- Hair extensions
- At-home treatments
Failing to disclose relevant hair history may affect the result that can safely be achieved.
Your stylist may recommend a different service, additional appointment or alternative approach where necessary to protect the integrity of your hair.
Hair Extensions
Hair extensions require an individual consultation and ongoing professional maintenance to achieve the best possible result.
Before ordering your hair, we will discuss your desired result, colour, length, quantity and suitability.
Hair Orders
Once extension hair has been ordered specifically for you, the hair component must be paid in full.
Because hair is specially selected and ordered for an individual guest, hair orders cannot be returned or refunded due to a change of mind once ordered, subject to your rights under Australian Consumer Law.
Maintenance & Aftercare
Hair extensions require professional maintenance at recommended intervals.
Your stylist will provide personalised aftercare and maintenance advice.
Failure to follow recommended maintenance or aftercare may affect the condition of both your natural hair and your extensions.
Pricing and Quotations
Evolution Hair Co operates a tiered pricing structure based on stylist experience, training and skill level.
Your selected stylist and service level will determine the applicable pricing.
Prices may vary depending on:
- Hair length and density;
- Amount of product required;
- Time required;
- Complexity of the service;
- Additional services requested; and
- Stylist level.
Where a service requires additional time, product or work beyond the original booking, your stylist will discuss this with you wherever reasonably possible before proceeding.
For significant transformations, colour corrections and extension services, a consultation and individual quotation may be required.
Payment
Payment is required at the completion of your service unless otherwise arranged.
We currently accept:
- EFTPOS
- Visa, Mastercard & American Express
- Cash
- Afterpay
- Zip Pay
Your booking fee will be deducted from the applicable service total.
Third-party payment providers operate under their own terms and conditions.
Afterpay
For information on Afterpay and their Terms and Condition, please follow the link Here
Zip Pay
For information on Zip Pay and their Terms and Condition, please follow the link Here
Disclaimer from Zip: "Zip Pay. Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we'll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment. Other charges may be payable. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878."
Gift Cards
Evolution Hair Co gift cards:
- Are valid for 3 years from the date of issue;
- Are non-refundable & non-transferable;
- Are non-reloadable
- Cannot be exchanged for cash; and
- Cannot be used in conjunction with another offer unless otherwise stated.
Gift cards remain the property of Evolution Hair Co.
Gift cards may be used toward eligible Evolution Hair Co services and products.
Salon Etiquette
We want Evolution Hair Co to feel like a space where you can switch off, relax and enjoy your time with us.
To help us maintain a calm and comfortable environment for everyone, we kindly ask that guests:
- Arrive on time;
- Provide accurate information about their hair history;
- Communicate openly with their stylist;
- Treat our team and other guests with respect; and
- Follow the aftercare recommendations provided by their stylist.
Children & Additional Guests
Our salon is designed to be a space for guests to relax and enjoy some uninterrupted time for themselves.
For this reason, we encourage guests to attend appointments independently wherever possible.
Where children or additional guests do need to attend, we ask that they remain supervised at all times and that their presence does not interfere with the safety, comfort or experience of other guests or our team.
Feedback & Customer Care
We genuinely value your feedback.
If something hasn’t met your expectations, please contact us directly so we have the opportunity to understand what has happened and work toward an appropriate solution.
We ask that concerns are raised respectfully and within a reasonable timeframe so our team can properly assess the service and assist you.
Our team is committed to listening, communicating openly and finding a fair and reasonable outcome wherever possible.
Refunds
We do not offer refunds simply because a guest has changed their mind about a service or result where the service has been provided in accordance with the agreed consultation.
Where a service concern arises, please contact us so we can assess the situation and determine whether an adjustment or other appropriate resolution is available.
Nothing in these policies excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Privacy
We respect your privacy and take the protection of your personal information seriously.
Please refer to our Privacy Policy for information about how Evolution Hair Co collects, uses and manages your personal information.
Changes to our Policies
Evolution Hair Co may update these policies from time to time to reflect changes to our services, business operations or legal requirements.
The most current version will always be available on our website.