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Terms & Conditions

Find below our Terms, Conditions and Salon Policy.

Terms & Conditions

Our aim at Evolution Hair Co is to provide each and every guest with the highest level of service each time they visit with us. To be able to continually provide this we ask that you please observe our etiquette guidelines. ​

 

If you are unable to make your appointment please let us know as soon as possible as this then allows us an opportunity to accommodate for other guests.​

 

We respect our guests time and ask the same in return. When you book an appointment with us we specifically reserve that allocation of time to cater for your hair needs, so to ensure a smooth and relaxing visit with us it is essential that you must turn up on time. Please note that any appointment times that exceed 15minutes past booking time may be rescheduled at our disgression.

Gift cards must; not to be redeemed with any other offer, are non-refundable, are non-transferrable, are not redeemable for cash, are valid for 3-years from date of issue. Gift cards remain the property of Evolution Hair Co. 

Booking & Cancellation Policy 

Time allocated for an appointment is specifically reserved for you. When you book an appointment with us at Evolution we guarantee you this time with a highly skilled professional to cater to your hair needs. 

All new guests requesting an appointment with us will be required to pay the following deposits at the time of booking:

- $30 for any Cutting or Wash/Style services

- $50 for any Colour services

- $100 for any Colour Correction or Creative Colour Services

- $100 for Hair Extension Fitment or Keratin Smoothing Treatments

- Full Pre Payment of Hair when ordering Hair Extensions, with fitment paid at time of service

 

This deposit will be deducted from your service on the day of your appointment, or held on your account if greater than 48 hours notice is provided. Please note if less than 48 hours notice is given for rescheduling or cancelling an appointment, the deposit paid will be forfeited.

Appointments cancelled or rescheduled with less than 48 hours notice will result in the deposit being forfeited and 50% of the next appointment to be pre-paid in advance. No-Show appointments will be required to pre-pay their next Appointment in full prior to re-booking. Deposits are non-refundable. 

This minimum cancellation period will allow our stylists to fill the vacated appointment, if you cannot get in contact with us within business hours, please email us on info@evolutionhairco.com.au or leave a message on our Salon Answering Service 0458 492 700

 

All new guests are required to complete a Hair Consultant Form available Here, this will ensure your adequate timing for your appointment and the service selected is best suited for your specific needs.

Appointments made on the Online Booking platform require card details at time of booking request, with a $50 cancellation fee processed if booking is not attended, or if less than 48 hours notice is given. 

Customer Satisfaction Policy 

We pride ourselves on outstanding customer satisfaction at Evolution Hair Co. If you are unhappy with any service provided, we require you to contact us within 7 days of your service to have any issues rectified, as per NSW Fair Trading guidelines.

Zip Pay

For information on Zip Pay and their Terms and Condition, please follow the link Here

Afterpay 

For information on Afterpay and their Terms and Condition, please follow the link Here

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